- Avoid, Absolutely Avoid Micromanagement (Time Waster)
- Avoid overutilization of salaried employees with excessive hours over 50
- Provide consistent and positive feedback related to their performance
- Get their input about changes in process and procedures
Doctors and Practice Managers must recognize, that just as you compete for new patients, you must also be prepared to compete for the best personnel to add to your staff. Even Google, Apple, Facebook, and LinkedIn compete with one another for the best staff. All the more so for, the more competitive areas of Plastic Surgery, Cosmetic Dentistry, Dermatology, Medical Spas, Anti Aging, Concierge Medicine, or any other fee for service business.
It is both the job of the Doctor and the Practice Manager to find actively, recruit, hire, train, and retain the best practice staff for improved patient experience and to help grow practice profitability consistently.
To Get What You Want, You Must Help Others, Get What They Want.
What about wage increase request, given that this is one of the highest reasons for turnover?
It is very important to note that wage increase discussions are not the time for a performance review or appraisal. Any such issues or discussions should have already occurred, long before now. Ideally, your discussion is based upon a percentage of increase if a prior review was positive.
We believe in Doctors Social Media Practice Development and Consulting LLC that each job within your practice should already have a wage increase guideline based on position, annual revenue growth, and employee performance evaluation. Wage increases should always be based on the financial health of your practice and how individual employees contributed directly or indirectly to the practice profitability.
The longer the tenure, the better the work performance should be. This, in turn, improves workflow, the speed of delivery, and quality of patient care. Other factors relate to product up-sells, the dollar value of sales per transaction, and consultation closure average for leads handled which in turn raise practice profitability.
When a staff members request a raise in wages, several factors must be reviewed and taken into consideration:
Recap for Raise Request
How long has the staff member been with your practice?
How have they performed by their job description?
The number of days absent from work or tardy beyond ten minutes.
How vital is the service they perform in your practice?
What is the cost to find, hire and train someone new?
When you have the discussion, it is important to be prepared. You should have all the necessary information and facts at your disposal:
- Job description
- Attendance record
- Figures that indicate the affordability of granting such an increase
- How they get along with their peers
- How much patient interaction do they have daily